Terms & Conditions

Introduction

Welcome to TROLIYA. By accessing or using our website troliya.online or purchasing any of our products, you agree to be bound by the following Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

Product Information

We offer kitchenware, lunch boxes, thermal bottles, vacuum cups, cutlery, and related lifestyle items. We strive to ensure that product descriptions, images, and specifications are accurate, but we do not warrant that all information is error-free. Product colors may vary slightly due to lighting and screen differences.

Orders & Payments

  • All prices are listed in Malaysian Ringgit (MYR) and are inclusive/exclusive of tax (as applicable).

  • Orders are confirmed only after full payment is received.

  • We reserve the right to cancel or reject any order at our discretion (e.g. stock error, pricing issues, fraud concerns).

  • Payment methods accepted will be listed on the checkout page.

Shipping & Delivery

Please refer to our Shipping Policy for full detail

Returns & Exchanges

Please refer to our Refund & Return Policy for conditions and procedures.

Warranty & Liability

Our products are quality-checked before shipment. We provide exchanges or replacements only for items that are defective or damaged upon arrival. Please contact us within 3 days of receiving the item with photo proof.

Intellectual Property

All content on our website, including logos, product photos, descriptions, graphics, and text, are the property of TROLIYA SDN. BHD. and may not be reused, copied, or distributed without written consent.

Privacy

Your use of this website is also governed by our Privacy Policy.

Changes to Terms

We reserve the right to modify or update these Terms and Conditions at any time. Changes will be posted on our website and effective immediately upon publication.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us at:
troliya1@outlook.com
1184, Jalan Jambu 1, Taman Muhibbah, 81400 Senai, Johor, Malaysia.