Shipping Policy

Definitions

For the purposes of this Shipping Policy:

“Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to TROLIYA SDN. BHD. 202501032210 (1633622-D).

“Goods” refers to the items offered for sale on the Service.

“Orders” means a request by You to purchase Goods from Us.

“Service” refers to TROLIYA SDN. BHD., accessible from https://troliya.online

“You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Shipping Coverage

We currently only ship within Malaysia. Orders placed from outside Malaysia will not be processed.
We are committed to serving customers throughout all regions in Malaysia, including Peninsular Malaysia, Sabah, and Sarawak.

Shipping Fees

We are pleased to offer free shipping on all orders, regardless of order value or destination within Malaysia.
There are no hidden charges, handling fees, or minimum purchase requirements.

Processing & Delivery Time

All Orders are processed and shipped within 7 business days from the date of order confirmation.

Once your Order is shipped, you will receive an email notification with tracking information (if applicable) so you can monitor delivery progress.

Please note that occasional delays may occur due to public holidays, logistics disruptions, or unforeseen circumstances.

Delivery Methods

Goods are delivered using reliable courier partners or logistics providers selected at our discretion. Deliveries can be made to residential, commercial, or industrial addresses, as long as the address provided is complete and accessible.

Please ensure your shipping information is accurate at checkout.
We are not responsible for delivery failures or delays caused by incorrect or incomplete address details.

Delivery Issues & Reattempts

If a delivery attempt is unsuccessful due to recipient unavailability or other factors (e.g., restricted access areas), our courier partners may reattempt delivery or contact you to arrange an alternative delivery solution.

Changes to Shipping Policy

We reserve the right to modify this Shipping Policy at any time without prior notice. Any updates will be posted on this page and take effect immediately upon publication.

Contact Us

If you have any questions regarding shipping, please contact us at:

Company: TROLIYA SDN. BHD.
Registration No.: 202501032210 (1633622-D)
Email: troliya1@outlook.com
Phone/WhatsApp: 011-1315 0809
Website: https://troliya.online
Address: 1184, JALAN JAMBU 1, TAMAN MUHIBBAH, 81400 SENAI, JOHOR, Malaysia