Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging (including all accessories and labels).

Additional non-returnable items:

For hygiene and safety reasons, we do not accept returns on the following items unless they are defective upon arrival:

  • Used food containers or lunch boxes

  • Used water bottles, thermos cups, or vacuum flasks

  • Used cutlery sets (forks, spoons, chopsticks)

  • Any product that shows signs of use or washing

  • Items damaged due to misuse or improper care

  • Promotional or clearance items

Proof of Purchase

To complete your return, we require a receipt or proof of purchase.
Please do not send your product back to the manufacturer.

Partial Refunds

Partial refunds may be granted if:

  • The item is not in its original condition (e.g. missing parts or damaged not due to our error)

  • The return request is made after the 30-day window

  • Packaging is incomplete or product has signs of use

Refunds

Once your returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be applied to your original payment method within a few business days.

Late or missing refunds

If you haven’t received your refund:

  1. Recheck your bank account

  2. Contact your credit card company (it may take time to post)

  3. Contact your bank (processing may take time)
    If the issue persists, please contact us at troliya1@outlook.com.

Exchanges

We only replace items if they are defective or damaged upon arrival.
If you need to exchange an item, please email us at troliya1@outlook.com, and send your item to:

TROLIYA SDN. BHD.
1184, Jalan Jambu 1, Taman Muhibbah, 81400 Senai, Johor, Malaysia.

Shipping returns

Please send all return items to:

TROLIYA SDN. BHD.
1184, Jalan Jambu 1, Taman Muhibbah, 81400 Senai, Johor, Malaysia.

You will be responsible for covering your own shipping costs for returning the item. Shipping costs are non-refundable. If a refund is approved, the return shipping cost will be deducted from your refund.

If you are returning high-value items (e.g. lunch box sets or vacuum flasks), we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned package.

Need help?

For questions regarding returns or refunds, please contact us at: troliya1@outlook.com