Cancellation Policy

At TROLIYA SDN. BHD., we aim to process and deliver your orders as quickly as possible. We understand that plans can change, so we’ve outlined our cancellation process clearly for your convenience.

Order Cancellations

  • You may cancel your order within 24 hours of purchase for a full refund, provided it has not yet been processed or shipped.

  • Once your order has been packed or dispatched, it can no longer be cancelled. In such cases, please refer to our Refund & Return Policy for guidance.

Custom or Special Orders

Orders for customised or special request items cannot be cancelled once production has started. Please confirm all details before placing your order.

How to Request a Cancellation

To request a cancellation, please contact us promptly:

  • Email: troliya1@outlook.com

  • Phone/WhatsApp: 013-379 9143

  • Subject Line: Cancellation Request – [Your Order Number]

  • Include your full name, order number, and reason for cancellation.

We will review your request and confirm if it can be processed.

Refunds for Approved Cancellations

  • Approved cancellations will be refunded to your original payment method.

  • Refunds are typically processed within 5–7 business days, depending on your bank or payment provider.

Exceptions

We reserve the right to reject a cancellation request if:

  • The order has already been shipped or is in transit.

  • The item is custom-made or personalised.

  • The request is made outside the cancellation period.

Contact Information

TROLIYA SDN. BHD.
Registration No.: 202501032210 (1633622­D)
Website: https://troliya.online
Email: troliya1@outlook.com
Phone/WhatsApp: 013-379 9143
Address: 1184, JALAN JAMBU 1, TAMAN MUHIBBAH, 81400 SENAI, JOHOR, Malaysia